Operational resilience: what the latest supervisory themes mean for IT

Supervisory dialogue across the UAE continues to emphasise operational resilience—not only cyber security—in assessments of outsourcing, cloud concentration, and critical service dependencies.

Institutions should maintain service catalogues with RTO/RPO targets, dependency maps, and evidence of tested failover for payment and channel paths.

Third-party risk management must extend to SaaS sub-processors, not only headline vendors. Contracts should include audit rights, incident notification SLAs, and exit assistance.

Board packs benefit from translating technical resilience into customer impact scenarios: salary week, card peaks, and digital onboarding surges.