Managed Services

Run-the-bank operations with SLAs your regulators and customers can rely on.

The Challenge

What our clients are up against

Keeping the lights on while transforming is a balancing act—BAU teams are thin, ticket backlogs grow, and major incidents erode confidence in IT.

Vendor-managed services contracts often lack transparency on what is included, leading to disputes during peaks or regulatory events.

Knowledge walks out the door when projects end unless support models explicitly capture runbooks and ownership.

Our Approach

How iPrimitus delivers in the Gulf

iPrimitus offers tiered managed services from application maintenance to full platform operations with measurable SLAs and ITIL-aligned processes.

We transition support with shadow periods, documented runbooks, and joint problem management so stability improves, not dips, at handover.

Our service managers provide bilingual reporting for business and IT leadership, linking operational metrics to customer and regulatory outcomes.

What We Deliver

Capabilities you can put into production

End-to-end outcomes—from design through run—with evidence your risk and audit teams expect.

Application support (L2/L3)
Incident, problem, and change management for business applications.
Cloud & infrastructure operations
Patching, capacity, backup, and DR execution with evidence logs.
Security operations support
Vulnerability remediation coordination and access reviews.
Monitoring & observability
Dashboards, alerting tuning, and major incident command.
Batch & interface operations
Job scheduling, file transfers, and reconciliation support.
Service transition & KT
Structured handover from projects with hypercare overlap.
SLA / OLA governance
Monthly service reviews, improvement backlogs, and chargeback models.
Continuous improvement
Automation of repetitive ops tasks and defect prevention analytics.

Engagement

Delivery models

Choose the commercial and operating model that fits your programme maturity and internal capacity.